Terms of Service

These terms are an agreement between you and [Company legal name] (“Wren”, “we”, “us”), registered at [Registered business address] (company number [Company number]). They apply when you use our website, create an account, or buy an eSIM data plan from us.

By buying a plan or creating an account you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the service.

Wren sells prepaid, data-only eSIM plans for use while travelling. Each plan has a data allowance and a validity period, both shown before you pay. Plans don't include a phone number, voice calls or SMS unless the plan page clearly says otherwise.

Connectivity is delivered over third-party mobile networks through our wholesale connectivity partner. We don't own or operate those networks.

• You must be at least 18 years old, or have permission from a parent or guardian, to buy a plan.
• You must give a valid email address. It's how we deliver your eSIM and how you sign in.
• You're responsible for keeping access to your email and any linked sign-in account (such as Discord) secure.

You need an eSIM-compatible, carrier-unlocked device. Please check compatibility on our help page before buying. We can't refund a plan because a device turned out to be incompatible or locked, unless the eSIM has not been installed (see Refunds).

• You can pay in US dollars or another currency we offer. Prices in other currencies are converted from our US dollar prices at regularly updated exchange rates, and the price shown at checkout is exactly what you're charged. Prices include any taxes we're required to charge, unless stated otherwise. If your card is in a different currency, your bank may add its own conversion fee.
• Payments are processed by Stripe. We never see or store your full card details.
• Your order is confirmed when payment succeeds. Your eSIM is normally delivered within a few minutes to your order page and your email.
• Welcome discount: your first eSIM is 10% off, applied automatically at checkout. It's one per customer, for a first purchase only (we check your email address and account), and it can't be exchanged for cash. If an order is refunded, the refund is the amount you actually paid, in the currency you paid in. We may end or change this offer at any time; any change won't affect an order you've already paid for.
• We may change prices at any time, but changes never affect a plan you've already paid for.
• If we display a price that's obviously wrong, we may cancel the order and refund you in full.

• Install it before you travel, on Wi-Fi. An eSIM profile can usually only be installed once. If you delete it from your device, it normally can't be reinstalled.
• Validity starts when the eSIM first connects to a supported network in your destination, not when you buy it, unless the plan page says otherwise.
• Unused eSIMs must be installed and activated within 180 days of purchase. After that the plan may expire without being used.
• Unused data doesn't roll over. A plan ends when its data runs out or its validity period ends, whichever comes first.
• You can buy another plan at any time if you need more data.
• Coverage, speed and network availability depend on the local networks and can vary by location, time and device. Speeds shown (such as 4G/5G) are the best available, not a guarantee.

• Not installed: if your eSIM has not been installed on a device, you can ask for a full refund within 30 days of purchase.
• Our fault: if we can't deliver your eSIM, we refund you automatically. If your eSIM doesn't work because of a problem on our or our partner's side and we can't fix it, we'll refund you.
• Installed or used: once an eSIM has been installed or has started using data, it can't be refunded, except as described above or where the law requires it.

To request a refund, email [email protected] with the email address you used at checkout. Refunds go back to your original payment method and usually arrive within 5–10 business days.

Your right to cancel: because an eSIM is digital content delivered immediately, you ask us to supply it straight away when you buy. If you live in the UK or EU, this means you lose your statutory 14-day right to cancel once delivery begins. The refunds above still apply.

You agree not to use Wren or any eSIM you buy from us to:

• break any law, or the rules of the network you connect to;
• send spam, run bots or automated traffic at scale, or mine cryptocurrency;
• resell, rent out or share plans commercially without our written permission;
• interfere with networks, our website or other users, or try to get around usage limits;
• commit fraud, including using payment methods you're not authorised to use.

If you break these rules we may suspend or cancel your eSIM or account without a refund, and we may report illegal activity to the authorities.

You can buy without an account. When you check out, we use your email to send you a secure sign-in link so you can view your eSIMs later. You can also sign in with an email link or with Discord.

You can ask us to close your account at any time by emailing [email protected]. Closing your account doesn't cancel an active eSIM. It keeps working until it expires.

We work hard to keep Wren running, but we can't promise the website or any network will always be available or error-free. Networks may limit or change service, for example because of maintenance, emergencies or local regulations.

We may change, add or remove destinations, plans or features. If we stop offering a plan you've already bought and haven't used, we'll refund you.

We're responsible for providing the service with reasonable care and skill, as described in these terms. If you're a consumer, nothing in these terms affects your legal rights.

As far as the law allows:

• our total liability to you for any plan is limited to the amount you paid for it;
• we aren't liable for losses that weren't foreseeable, for business losses, or for losses caused by third-party networks, your device, or events outside our reasonable control;
• we aren't responsible for charges from your home carrier, such as roaming you didn't turn off.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't legally be limited.

The Wren name, logo, mascot, website design and content belong to us or our licensors. You may use the website for its intended purpose, but you may not copy, scrape or reuse it commercially without our permission.

We may update these terms from time to time, for example to reflect new features or legal requirements. The version shown when you buy a plan applies to that purchase. If we make significant changes that affect you, we'll let you know by email or on the website.

If something goes wrong, please contact us first at [email protected]. Most issues can be sorted out quickly.

These terms are governed by the laws of [England and Wales], and disputes will be handled by [the courts of England and Wales]. If you're a consumer living elsewhere, you also keep any protections and the right to bring claims that your local law gives you.

[Company legal name], [Registered business address]. Email: [email protected].